Refund Policy

It covers every paid plan: Basic at $9.99 a month, Pro at $19.99 a month and Unlimited at $39.99 a month. All are billed monthly and renew until cancelled, as the terms of service set out. The Free plan is never charged, so nothing on it is refundable.

Clauses 2 to 4 cover plans bought on the website, where Stripe takes the payment on our behalf. A plan bought in the iPhone or Android app is paid to Apple or Google: they decide refunds for it under their own policies, and a request goes to them through your Apple or Google account. We cannot issue or reverse a refund for a store purchase. When Apple or Google refunds one, the plan ends and the account returns to the Free plan.

The first payment on your account is refunded in full on request within 30 days of that payment, whichever paid plan it was for. A refund of that first payment ends the subscription, and the account returns to the Free plan.

If you are in the UK or the EU, your right to withdraw from a digital service within 14 days sits inside that 30-day window and is honoured by the same refund.

Renewal payments are not refunded. Cancel at any time from Manage billing in Settings: the renewal stops, your plan runs to the end of the month you already paid for, nothing further is charged, and the account then returns to the Free plan. The unused part of a month is not refunded.

Changing to a different plan is also done from Manage billing, and Stripe shows what the change charges or credits before you confirm it. That amount is final once confirmed, except where clause 2 applies.

A charge made in error — a double charge, or a renewal taken after you cancelled — is refunded in full whenever you raise it.

Email admin@slabscore.io from the address on the account and say which charge you are asking about. The refund goes back to the card you paid with, usually within ten business days of our reply.

If you dispute a charge with your card issuer instead of asking us, we answer the dispute with the account’s usage record, and the plan ends.

The grading fees the app calculates are paid by you to the grading company. They do not pass through Dead Center Studios LLC at any point, and we take no commission on them.

We do not take custody of cards, do not ship them, do not insure them and are not party to your submission. If a card is lost or damaged, comes back at a grade you did not expect, or a grading company charges you more than the app estimated, that is between you and them, under their terms. We can neither refund it nor claim it back for you.

A verdict that recommends grading is not a promise of value, a promise of a grade or a promise of a sale. The app never predicts what grade a card will receive — you state the grade, and it answers at that grade. Prices are past sales and can move; fee tables are external and drift.

A paid plan is payment for more use of the tool, not for an outcome, so a price that moved or a grade that came back lower is not grounds for a refund outside clause 2.

Billing questions and refund requests: admin@slabscore.io.